Refund policy

14 days. Full refund. No questions.

Effective November 3, 2026

Bought on this website

• If Coaches Office isn't right for you, email orders@coachesofficehq.com within 14 days of purchase.
• Include the email address you used at checkout, or the receipt number from your Stripe receipt.
• We refund what you paid, including any sales tax, to the card or payment method you paid with. Stripe usually shows it on your statement within 5–10 business days.
• Used a promo code? The refund is the discounted amount you actually paid.

Bought on Etsy

• Message us on Etsy, or email orders@coachesofficehq.com with your Etsy order number, within 14 days of purchase.
• We refund the full amount through Etsy, which returns it, with any sales tax Etsy collected, to the payment method you used. Etsy sets how long that takes.
• The same applies whether or not you have redeemed your code yet. Once refunded, the code and the license it carries end.
• The same 14 days apply to everything in our Etsy shop, including add-on coach codes and printable templates.

Extra coaches

An extra coach ($5.99, bought on your order page or, for football, as an Etsy add-on code) can be refunded on its own within 14 days of buying it. We remove that coach's seat, and their devices stop at their next check-in. The rest of your order keeps working.

What a refund ends

A refunded license ends: your order page closes, your coaches' devices stop at their next check-in, and please delete any offline copies. What you already printed or saved stays yours.

Won't open? Tell us first

Most problems are quick fixes (the right browser, an activation email in the spam folder, an expired link, a backup file in the wrong place). Email us and we usually sort it the same day. If it still doesn't work for you, you get your refund.

After 14 days

Email us anyway. We will still help you get it working, and we may still refund at our discretion.

Lost an activation email or code?

That isn't a refund matter: send a new activation link from your order page, or email us with your receipt or Etsy order number and we will. Waiting on an Etsy code? It arrives by Etsy message within 12 hours of your purchase. Free, any time.

Chargebacks and Etsy cases

Please contact us before disputing a charge with your bank or opening a case on Etsy. A refund from us takes minutes; a dispute takes weeks and costs everyone fees.

Schools and leagues

Invoiced orders follow the same 14-day policy per license, counted from the invoice payment date. Email us with the invoice number.