Terms of sale

The deal, in plain English.

Effective November 3, 2026

Who we are

Coaches Office HQ is a small business based in Louisiana, USA. We sell Coaches Office and Coaches Office HQ: Basketball on this website and in our Etsy shop. You can reach us any time at orders@coachesofficehq.com.

What you are buying

We sell two separate apps, and you use each one in your browser. Each coach installs it from their own activation link on a phone, tablet or computer, and can also download an optional offline copy (one HTML file).

• Coaches Office — Football Coaching HUD, at coachesofficehq.com/app: $19.99 USD, one time, which covers 3 coaches.
• Coaches Office HQ: Basketball, at coachesofficehq.com/basketball/app: $19.99 USD, one time, which covers 1 coach.

On either app, extra coaches are $5.99 each, added at checkout or later from your order page. Sales tax is added where it applies. There is no subscription and nothing renews. A license for one app does not cover the other. In these terms, "Coaches Office" means the app you bought, unless a section names one.

Updates are included. When we improve Coaches Office, your coaches get the new version the next time they open the app, at no extra cost. Every change is listed on What's new.

Paying on this website

Checkout is handled by Stripe. Stripe takes your payment details; we never see your full card number. Stripe emails you a receipt. Sales tax is worked out at checkout from your billing address.

Promo codes

From time to time we offer promo codes, such as a launch code for our first buyers. Enter a code in the promo code field at checkout. One code per order; codes can't be combined, exchanged for cash or applied to an order after it is paid, and a code ends when its uses run out or its offer ends. A refund returns what you actually paid.

Buying on Etsy

• An Etsy purchase is the same license as on this website: 3 coaches for football or 1 for basketball, 2 devices each, the same app and the same updates. The listing you buy says which app it is, and your code opens only that app.
• Your personal license code (CO-XXXX-XXXX) arrives by Etsy message within 12 hours of your purchase. Redeem it at coachesofficehq.com/redeem; your order page then opens and works like a website order. Each code works once.
• An extra football coach bought on Etsy comes as an add-on code (CA-XXXX-XXXX), one per coach. Redeem your license code first, then add each add-on code on your order page or at /redeem. Extra basketball coaches are added from your order page.
• Etsy takes the payment and collects any sales tax under its own terms. These terms cover the license and the app.
• Treat your codes like cash: anyone who has an unused code can redeem it.

Delivery

• Right after payment you land on your order page, where you hold the first seat. Give each other coach your order covers a seat (their name and email), and each coach gets an activation email of their own, issued in their name. Bookmark the page: this browser stays signed in to your order for 30 days, and anywhere else we email a 6-digit code to your order's email address first.
• Activation links work for 72 hours. Lost one or let it expire? Send a new one from your order page, or email us with your receipt or Etsy order number. No charge.
• Nothing is shipped. There is no physical product.

Your license

Buying Coaches Office gives you a single-team license. The full text for your app is inside every offline copy (email us for a copy any time), and it is the version that counts. In short:

• Use it for one team, for the coaches your license covers. On football that is up to 3: you and two others on that team's staff. On basketball it is 1. Each coach gets their own seat in their name and can use it on up to 2 of their own devices at a time (phone, tablet or computer). Releasing a device in the app frees its place for a new one.
• Each copy shows the coach it was issued to, in the app and on printouts. Use only the copy issued to you, and don't remove or change the license details in it.
• Need more coaches? Add them for $5.99 each, at checkout, from your order page, or on football with an Etsy add-on code. You can also reset a seat or move it to a different coach from your order page.
• Everything you make with it (plays, lineup cards, gameplans, call sheets, practice plans, calendars, rosters) is yours to print and share.
• Change it any way you like for your own team.
• Don't resell the file, post it where others can download it, share it with more coaches than you paid for, or sell a product or template based on it.
• Coaching several teams or a league? Email us about a multi-team license.

Buying a license does not transfer ownership of the software or its design. If the license terms are broken, the license ends and the copies must be deleted; affected seats stop at their next check-in.

What it needs

Coaches Office runs on iPhone and iPad (Safari, added to the Home Screen) and in Chrome or Edge on Windows or Mac. Each device needs internet once to activate. After that it works offline and checks in with us about every 14 days when it is online; a device that hasn't checked in for 30 days pauses until it reconnects.

Your team's data

The app keeps your team's data on each device and in the backup files you save with SAVE or BACK UP EVERYTHING. Nothing in it is sent to us, so we cannot see or recover your data: keep your backup file somewhere safe. Your roster may include information about minors; you decide who sees your printouts and backup files, and your school's or league's rules apply. Only import backup files from people you trust.

Keeping your order safe

Your order page is protected by your order's email address: anyone who can read that inbox can open it. Keep your email account secure, don't forward activation links, and if a link or device ends up with the wrong person, reset that seat from your order page. Our security policy explains how we protect orders and how to report a problem.

Refunds

Not happy? Ask within 14 days for a full refund, whether you bought here or on Etsy. The details are in our refund policy. A refund ends the license it paid for.

Schools, leagues and districts

We accept purchase orders and send net-30 invoices for multiple licenses, and we honor tax-exemption certificates we have on file. Email orders@coachesofficehq.com with the number of teams and your billing details.

Who can buy

You must be 18 or older to buy. If you buy for a school or league, you confirm you are allowed to do so on its behalf.

Availability

We work to keep the store, activation and the hosted app running, and we watch them around the clock, but we can't promise they will never be interrupted. Activated devices keep working during an outage, for up to 30 days from their last check-in.

Warranty and liability

Coaches Office is an organizing tool, provided "as is", without warranty of any kind. Rules, practice and safety information you enter, or that ships as an example, is not medical, safety or legal guidance: follow your league's rules and your organization's safety, concussion and heat policies. To the extent the law allows, we are not liable for indirect or consequential loss, including lost data, and our total liability is limited to the price you paid.

Trademarks

Coaches Office is an independent product. It is not affiliated with, endorsed by or sponsored by any league, school, governing body or the makers of other products it works with.

Changes

We may update these terms. The version on this page when you bought applies to your purchase. The effective date at the top tells you when it last changed.

Governing law

These terms are governed by the laws of the State of Louisiana, USA.